Terms & Conditions


Start3DPrint it is an online store, that operated by Rdeči Zmaj, Žiga Krumpestar s.p., Betonova 2, 4000 Kranj (below as provider).

User is the natural or legal person (the consumer), which uses the services of an online store
Users log in with username and password. The password is known only to the user, determined by the first login to the online store
Start3DPrint. User is obliged to ensure that, in its own name and own password acted only he or a person authorized to act on his behalf.
General terms and conditions online store
Start3DPrint determine the conditions of purchase products between a supplier to customers in both prepared in accordance with the Consumer Protection Act, the Code of Obligations.
It is considered that with making order on online store
Start3DPrint the user accepts these terms and conditions.

All prices are in euros and include value added tax. The prices apply to the user confirms the order in the online store. We reserve the right to daily price changes, unless otherwise noted (such as sales promotions and special discounts).


User can make order in the online store Start3DPrint anytime - 24 hours a day, 7 days of the week.

Payment methods:

  • Payment by bank transfer to the bank account - After received payment, we deliver the goods in accordance with the delivery date. The validity of the order in the case of payment by transfer on the bank account is 5 days. In case we do not receive payment within five days, we treat the order as invalid.
  • PayPal - Making payment through the PayPal with account or without account. Also you can use PayPal for making payment with bank cards.

Online store
Start3DPrint wants as much as possible to satisfy the wishes of all our customers, so we purchased goods delivered to your address as soon as possible with delivery methods that customer select when make order. If items is on stock we ship out next day. Otherwise inform you of the exact date of delivery.


The purchase contract:
The purchase contract is kept at the company electronically. User access is enabled through the user account.

Products have a warranty if so stated on the warranty card or invoice.

The warranty periods are listed on the warranty.
Warranty information is also listed on the page in descriptions of the product. If warranty information is not written, a product does not have a warranty.

The right to withdraw from the purchase and return of goods

The consumer has the right to 14 days after receiving the goods to return goods. Customer need before return it write to contact e-mail problems@start3dprint.si.

Returning goods need to be return as soon as possible and report tracking number of package. Goods need to be return in the same condition like he get it(no damaged and in the same quantity), except if goods is damaged or broken or lost during delivery, without the fault of the consumer.
Unless the parties have agreed otherwise, the consumer has no right to return cases:

·  If goods special made for costumer by costumer requirements. Or is already used and can not be later sold again.

If the goods are returned in accordance with the conditions, the provider returns the entire purchase price by receipt of goods or within 30 days after receipt of notice of withdrawal from contract. The consumer must return the goods to the following address:


Rdeči Zmaj, Žiga Krumpestar s.p.
Betonova 2
4000 Kranj

Provider does not accept shipments with ransom or shipments that do not have clearly identified authorization code for the return of goods.

Returning shipping cost pay customer, only if provider ask customer to ship goods back. If goods was damaged during delivery or come to customer damaged/broken then provider also return shipping cost, that customer pay when he made order.

Reclamations, complaints and disputes:
Reclamations that are not related to the right to withdraw from the purchase or complaints can users send e-mail to problems@start3dprint.si.
The provider, within five working days to confirm that the reclamation or. complaint received and reported to the user how long it will be discussed and all the time informed about the procedure. Provider will try its best endeavors to resolve any disputes amicably.

Change of terms:
By using this online store you agree with those conditions. In case you do not agree with, please do not use this online store.

Provider reserves the right to change the terms of use by updating this posting.

Data protection:
The provider uses the appropriate technological and organizational means to protect the transmission and storage of personal data, orders and payments. The purchaser liable for the accuracy and reality of all data provided to the company Rdeči Zmaj, Žiga Krumpestar s.p., which operates the online store
Start3DPrint. Buyer liable for damages resulting from incorrect or false information.

Right to privacy:
The provider is committed to the protection all personal data in accordance with the Law on Protection of Personal Data. All information obtained through the websites online store
Start3DPrint, they will be used exclusively for business online store Start3DPrint and for sending informative material, offers, invoices and other necessary communications.

Notifications of monthly promotions and promotional e-mails should be clearly and unambiguously marked as advertisements. The sender must be clearly evident. On user desire not to receive advertising messages and notifications Monthly Specials provider will unconditionally into account.

Discharge from liability:
Provider shall use its best efforts to ensure compliance and update the information published on its web pages. However, products of their stock and price change so rapidly that the provider fails to correct the information on the websites. In this case, the buyer will be informed of any changes and enable him to cancel the order or replace the ordered product. All photos products are symbolic and do not guarantee product characteristics and include purely as an information display product.